Your Privacy Is Our Priority

1 Introduction & Purpose

tk868 is a trusted and secure online betting and casino platform operated specifically for players in Bangladesh. We place the highest importance on the personal privacy of our users and are committed to protecting their information.

This privacy policy explains what types of personal information tk868 collects, why it is collected, how that information is used, who it may be shared with, and what measures are taken to protect your information. This policy applies only to services provided through our website and applications.

We believe that transparency and trust are the foundation of a healthy relationship. That is why we have openly presented all matters related to our data management here.

2 Information We Collect

Various types of information may be collected during account registration and use of the tk868 platform. These are detailed below:

2.1 Personally Identifiable Information

• Full name and date of birth (for age verification — for users aged 21 and above only)
• Email address and mobile phone number
• National ID or passport number (when identity verification is required)
• Current address

2.2 Financial Information

• Mobile banking account numbers (bKash, Nagad, Rocket, Upay)
• Transaction history — records of deposits and withdrawals
• Information related to payment methods

2.3 Technical & Usage Information

• IP address, device type, and operating system
• Browser information and cookie data
• Website visit times, page views, and click data
• Gaming history and betting patterns
• Session data and login information

2.4 Communication Information

• Messages sent to customer service via live chat and email
• Records of complaints or inquiries
• Information provided in surveys or feedback forms

3 How We Collect Information

We collect information in the following ways:

3.1 Directly From You

Information you provide during account registration, login, deposit/withdrawal processes, identity verification, and when contacting customer support is collected directly.

3.2 Automatically

When you use the tk868 platform, certain technical information is collected automatically through cookies, web beacons, and other tracking technologies.

3.3 Through Third Parties

Information may sometimes be verified through legitimate third-party services for identity and payment verification. However, this is always limited to the minimum necessary information.

4 Purpose of Using Information

tk868 uses collected information for the following legitimate purposes:

• Account Management: To create, verify, and keep your account secure.
• Service Delivery: To properly operate gaming, betting, deposit, and withdrawal services.
• Age & Identity Verification: To ensure that only users aged 21 and above can use the platform.
• Financial Security: To prevent fraud, money laundering, and other financial irregularities.
• Customer Service: To resolve your questions and complaints.
• Responsible Gaming: To monitor your gaming activity, identify potential issues, and provide support.
• Product Improvement: To analyze usage patterns in order to further improve the platform experience.
• Communication: To inform you about important updates, policy changes, or security-related matters.
• Legal Obligations: To comply with applicable laws and regulations.

5 Sharing Information & Third Parties

tk868 does not sell your personal information or transfer it to unauthorized third parties. However, information may be shared in the following limited circumstances:

5.1 Service Providers

Only the necessary information is shared with service providers for payment processing (mobile banking services such as bKash, Nagad, Rocket, Upay), technical infrastructure, fraud prevention, and identity verification. All such partners have signed confidentiality agreements with us.

5.2 Game Providers

Game providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft may receive the minimum necessary session information to ensure fair gameplay.

5.3 Legal Requirements

If tk868 is required to provide information due to a legal order, court directive, or a legitimate request from authorities, tk868 will be obligated to provide that information.

5.4 Business Changes

In the event of business changes such as mergers, acquisitions, or asset transfers, user information may be transferred, but always under this privacy policy.

6 Data Protection Measures

tk868 adopts industry-standard technical and administrative measures to keep your information secure:

6.1 Technical Protection

• SSL Encryption: All data transmissions are encrypted using SSL/TLS technology.
• Data Encryption: Stored sensitive information is kept in encrypted form.
• Firewall: Robust firewall systems are in place to prevent unauthorized access.
• Secure Payment Gateway: All financial transactions are processed through secure and verified channels.
• Two-Factor Authentication: An additional verification layer to enhance account security.

6.2 Administrative Protection

• Only authorized personnel can access information on a need-to-know basis.
• All staff are trained on privacy and data protection.
• Regular security audits are conducted.
• A rapid response plan is in place for data security breaches.

Although we ensure the highest level of security measures, no digital system is entirely risk-free. We ask that you keep your password confidential and notify us immediately if you notice any unfamiliar or suspicious activity.

7 Data Retention & Deletion

tk868 retains your personal information for as long as necessary or legally required. The following policy is generally followed:

• Active Accounts: All information is retained while the account is active.
• Closed Accounts: Even after an account is closed, financial records and identity verification information may be retained for a specified period to meet legal requirements.
• Transaction Information: Transaction records are kept for a specified period for financial security and dispute resolution.
• Security Logs: Log files are retained for a limited period in the interest of fraud prevention and security.

Once the designated period has passed, information is securely deleted or anonymized.

8 Your Rights

As a tk868 user, you have the following rights:

• Right to Access: You have the right to know what information we hold about you.
• Right to Rectification: You can request correction of inaccurate or incomplete information.
• Right to Erasure: In certain circumstances you can request deletion of your information, though it may not be possible to delete all information due to legal obligations.
• Right to Object to Processing: You can object to certain types of data processing.
• Right to Portability: You can request your information in a common format.
• Right to Opt Out of Marketing Communications: You can opt out of promotional communications.

To exercise these rights, email us at [email protected] or contact us through 24/7 live chat.

9 Cookie Policy

Cookies and similar tracking technologies are used on the tk868 website. Cookies are small data files stored on your device.

9.1 Types of Cookies We Use

• Essential Cookies: Required for the core functionality of the platform. Without these, some services may not work properly.
• Performance Cookies: Analyze how the site is being used to improve the user experience.
• Functionality Cookies: To remember your preferences and settings.
• Security Cookies: For fraud detection and account protection.

Cookies can be blocked or deleted through your browser settings. Keep in mind that disabling certain cookies may cause some parts of the site to not work properly.

10 Child Protection

tk868 strictly operates for users aged 21 and above only. We do not intentionally collect any information from minors.

If we become aware that a minor is using our platform or has provided personal information, we will immediately delete that information and close the relevant account. Parents and guardians are urged to monitor their children's online activity.

11 International Data Transfers

tk868 is an internationally operated platform. For technical reasons, your information may be stored or processed on servers located outside Bangladesh.

For any such international transfer, we ensure that your information is protected in a manner consistent with this privacy policy. We only work with third parties that meet our data protection standards.

12 Policy Changes & Updates

tk868 may update this privacy policy at any time due to business needs, technological changes, or legal obligations.

For significant changes, we will notify you by email or through a notice on the platform. Continued use of the platform after a revised policy is published will be considered acceptance of the new policy.

We recommend that you review this page regularly. The date of the latest update to this policy can be found at the top of the page.

13 Responsible Gaming & Data Protection

tk868 is committed not only to data protection but also to the overall well-being of its users. We can analyze your gaming usage patterns to identify signals of potential issues. This is done with your consent and solely for your benefit.

For more information on responsible gaming, visit our Responsible Gaming page.